Frequently asked questions
Everything merchants ask before adding AI virtual try-on to their Shopify store with Prevyou.
How it works
How does AI virtual try-on work?
The shopper uploads a photo of themselves. Prevyou sends it with your product photo to an image-generation model, which draws the product on the shopper while keeping their face, pose and background. The result appears in about 15 seconds.
How accurate is virtual try-on?
It shows the style, color, length and cut realistically, but it is an AI-generated image, not a measurement. Prevyou labels results as indicative. Fine details of a garment can differ slightly from the real product.
Does it work on mobile?
Yes. On mobile the window opens from the bottom of the screen, and shoppers can take a photo or pick one from their gallery.
Which languages are supported?
The try-on window follows your store’s language in English, French, Spanish, German, Italian, Dutch and Portuguese (Brazil and Portugal); other languages fall back to English. The merchant dashboard is available in the same 8 languages.
Products
Which products can shoppers try on?
Clothing (tops, bottoms, dresses, jumpsuits, jackets, coats), shoes, bags, eyewear, necklaces, earrings, rings, bracelets and watches. Products that cannot be worn, such as candles, are excluded automatically.
Can I choose which products offer try-on?
Yes: all products except some, or only selected products and collections.
Pricing and billing
Is there a free plan?
Every store gets 10 free try-ons each month. After that, Pay as you go costs from $0.20 to $0.09 per try-on, or you choose a plan from $29/month.
How am I billed?
Through your Shopify invoice, every 30 days, in US dollars. A failed try-on is never billed, and you set a monthly spending cap.
Privacy
Are shopper photos stored?
No longer than needed: the photo is deleted from our servers as soon as the result is ready, and the result within 24 hours. Photos are never used to train AI.
Do you collect personal data?
No name, email, phone number or address. Statistics use numbers only and an anonymous identifier per browser.
Results
Does virtual try-on increase sales or reduce returns?
Prevyou shows you the numbers for your own store: try-ons, add-to-carts, orders and revenue from shoppers who used try-on. Results depend on your products and audience, so we don’t promise a figure.
Can shoppers share their result?
Yes, if you allow it: they can save or share the image, marked discreetly with your store’s logo or name.